Registered: Jan 2000
Location: Shinytown
Posts: 1497

Eee, I've not been on here in moons, and this thread is pure comedy.

Who's done the IP checks on all the 'new defenders' of Repair-wotsit?

Glad I've never had to deal with staff and Managers like this bunch of self absorbed tossers, I'd be dishing out a few slaps.

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Beer. Is there anything it can't fix?

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Registered: May 2000
Location: Dumfries, Scotland
Posts: 3292

I feel I must add at this point that last week my department sent something to RepairLine for attention which was dealt with in good time and received back in good working condition.

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Erin

Don't make me use uppercase...

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Registered: Jan 2000
Location:
Posts: 3366

Arthur, what happened?

I've been doing IP checks.

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"All that serves labor serves the nation. All that harms labor is treason to America. No line can be drawn between the two. . . . There is no America without labor, and to fleece the one is to rob the other."

-- Abraham Lincoln

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Registered: Nov 2001
Location: E Sussex
Posts: 565

What's happening with the tribunal, is it over yet?

I understand you may not be able to talk about matters before the ruling but maybe Arthurlondon can tell us when the hearing will/did take place. You did promise to tell us whatever the outcome, didn't you?

I think we deserve to find out the outcome, because as I said earlier: " Public is good as long as both parties viewpoint is heard and the outcome of dispute is announced." It would be a good conclusion for this thread (or a start of another one ).

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If only I had a brain...

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

Hi,

Just found this forum while browsing for Repair-Lines address so I can sent them a County Court judgment for the money they owe me... here is my story

I worked for Repair-Line in Castleford, Leeds for 9 days; it only took me that long too realise what a bunch of **** takers they really are. They expected that I should work over 12 hours per day because they give me jobs that are all across the south coast and not grouped in a sensible order. I also paid for all the expenses out of my own pocket until they supplied a credit card, of course I realised my mistake and handed in my notice. I could have just quit and not turned up, but because I believe the customers were owed a service I handed in my notice and worked until completion. I would advise anyone who wants to work for this company to contact me for an honest opinion before starting and pay none of your own money before you receive a company card. They have never answered my email requests for the £270 they owe me (my credit card) for fuel, taxis, ferries and other items... plus 7 days wages. This company has dubious working practices that Medion and High-Grade will be made aware of... And all because they refuse payment of money that I paid as a goodwill gesture until my company card arrived....stay here for more details.

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Registered: Oct 2005
Location:
Posts: 1

to be honest i'll be shocked if repairline is still going this time next year.

You may also want to ask FACT (Federation Against Copyright Theft) to have a look and see if they can find a legit copy of windows, if they can i'll eat my head.

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

This is not slander but facts about Repair-Line

1. They owe me over £200 pounds of used on my credit card for fuel ECT until they sent me a company card (they have never paid me or responded to my email requests for this money)

2. They have never paid me for the 7 days work I completed, even though I worked my notice.

3. They set unreasonable work distances per day.

4. I found Repair-Line work practices highly dubious and unprofessional

5. I’m will probably be forced into using the County Courts to reclaim my money.

6. I gave notice and worked until the end of my set date, i could have taken the equipment, hard drives ect until i got my money but i installed all the equipment and left after returning all the equipment.

7. In return they have never paid me a penny for all the days i worked for them, for all the diesel, fares.. not one penny

8. They are the biggest bunch of swindlers i have ever worked for, they told me it was OK to tell lies for both customers and Medion (i will swear this in court) among other things.

9. I would not recommend that anyone should work for this operation, they are the most useless, rude, and dishonest company i will ever work for... did i mention that they also made me fill in repair logs for work that i never completed... because Medion do?

If any of this is untrue then Repair-Line have my details, so sue me for telling the truth.. i doubt they will.

When this goes to court i will let you all know just what type of company this is on my own website, but right now this is not half the story? i will keep you informed.

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Registered: Nov 2001
Location: E Sussex
Posts: 565

Funny, when you mention it, I had to get my medion repaired again because the processor and motherboard had blown up while under guarantee. (Note, no hard tasking software has ever been run on it)

I explained the problem and the conclusion that I had come to, after doing some "tests". Luckily the technician phone me the day before: he was told it was just a graphics card. So, he brought the while kit just in case. Sure enough, it was motherboard, processor AND graphics card that had gone but for some reason the technician did not admit about the graphics card - even when he did a separate trip to get it from his car. Why he felt the need to lie about this, is beyond me

The good thing that came to this, is that I found out the pc had a floppy drive after all, behind a blanking plate. Why put a floppy drive in and then not tell about it but hide it?

Some people might not have bought the pc because of the "lack" of floppy drive, I certainly find using them still, even though I have 512 and 1GB flash drives as well. The flash drives need their own drivers to work with Win98 (and quite a lot of people do, because of the cost of XP) but funnily enough, the floppy drive works in all operating systems, even linux and Win3.1

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If only I had a brain...

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Registered: Nov 2001
Location: E Sussex
Posts: 565

Have you noticed how all the people have disappeared that were involved with this thread? No-one came back to post the result of the tribunal - why? If there was an agreement/ruling that the result of this case should not be published, I think we should've been told that.

Even WasNotwas has not come back, even if it is just to tell where to follow his own story.

Is this normal (not that I've seen such a public slanging match before ) or is it to do with Repair-Line?

As for my update, I gave the Medion computer to my son as an upgrade for his P2. After one week he said that the optical drives didn't work. Well, he got one of them working by shutting down some of the processes but the other one still doesn't work. I had forgotten that there was some problem when I first contacted the technical support but at the time gave up trying to sort it out because of the difficulty of getting my graphics card replacement.

I am so glad that I built my own pc, even if it isn't as good value as a ready-made system: at least I know what I've got and I can cut the frustration of technical support out of the picture. With the help of kind forums I hope to fix any problems that will pop up and perhaps learn a little at the same time

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If only I had a brain...

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

Well since you ask I am still around...

Spoke with Stuart at Repair-line last week and he told me that Chris Crook sorry I mean Chris Brook has left the company and he will phone we within 2 days.... guess what

He never phoned....

Here is the last email I received from Repair-Line; they have never returned any emails or phone calls since. And this was over 5 months ago

I even sent all the requested info/phone and bills below (including £300 of receipts out of my own pocket for fuel ECT).

<Message start>

Mike

Further to your email, we have arranged a run of 4 jobs for Tuesday which are all fairly close to each other. If you could complete the run and then return any parts/paperwork and then return your vehicle to the hire centre that would be greatly appreciated. Can you also send your mobile phone up with you parts along with any expenses/receipts?


I must stress that ALL parts and PAPERWORK and any company property that has been issued be returned, as this will help us to terminate your employment with us much more quickly.


Regards
Chris Brook
Technical Manager

<Message end>

They are the most deceitful company I have ever had the misfortune to work for. They lie and state work has been completed that was not... take note Medion, Hi-Grade and its customers.

The courts will deal with them, and I will keep you informed...

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

Repair Line
Unit 2 Carrwood Ind Estate
Castleford
West Yorkshire

F.A.O. Managing Director

I have decided to cancel my contract of employment with Repair Line as soon as reasonably practical; my reasons are outlined below.

Although I do not claim to have not made a few mistakes, such as getting lost ect, I feel that these mistakes were easily surpassed by errors made from the company. These include work orders that could not be reasonably completed in the time allowed, and the failure for four days out of five to send me via email my work order for the following day (including today). Not only does this cost me at least 30 minutes every day in plotting my daily route but I am also expected to work late into the night to correct errors not always caused by my actions.

In the past 38 years I have worked for many companies and I can honestly say that Repair Line has been the worst company I have ever worked for, compound this by faulty items sent to me for installation into customers machines and a workload that could never been reasonably completed in one day.

I worked the following hours last week.

Monday (Visit to Castleford, induction and return) 13.5 hours
Tuesday (Parts did not arrive) 8 hours
Wednesday 11.5 hours
Thursday 12 hours
Friday 11.5 hours

On Friday I was expected to complete my last job 21 miles away on the M25 during rush hour traffic, then find the location, complete the repair and return home, I estimate this would have taken me at least another 1.5 – 2.0 hours to complete, although I never complained about the previous 4 days I take exception that I must work such long hours due to badly routed customer site visits, it was for this reason that I could not complete my previous 3 days work that led to this situation in the first place.

The failure to take into account the distances involved and the time taken to reach the customer (example being a call on the I.O.W that took 3.5 hours due to no fault of my own and I was still expected to complete my days work like it was a quick visit to the next city?) only compounded the matter further.

I do not believe that I have acted unreasonably; I have gone out of my way to help the company wherever possible, things such as using my own money to pay for customer visits, taxis, ferries and vehicle fuel whilst (still) waiting for my company credit card as well as the long hours before Friday seem to go unnoticed? As does the fact that I am a family man with a small daughter I could only see for 1 night out of 5 and a babysitter who must be paid for.

I have sent my P45 and expenses to the address listed on this email and hope you would at least act professionally in returning as soon as possible any costs I personally incurred for Repair Line whilst using my own debit card plus any other outstanding monies owed.

Although I feel I have been treated disgracefully and very unprofessionally by Repair Line, I still consider myself at least... a professional and will continue my duties in a professional way.

I also remind you that since I have very little respect for Repair Line and especially in light of how I have been treated, that it would be in both parties’ interests if my contact of employment was terminated as soon as possible. I must also be quite honest and state that I would never recommend to any engineers that they should even consider working for Repair Line in its present guise.

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

Thats the truth about Repair-Line

Nothing but a bunch of scammers...

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

Court Order Issued against Repair-Line

lets see what happens... the scammers have 14 days to reply, I hope they don't in a way.

Then the court bailiffs can remove all the 'illegal software copies' instead... lol

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Registered: Sep 2005
Location: Portsmouth
Posts: 16

here are some details/picture about the claim

Scammers like Repair-Line should not beable to operate, but i'm sure they can sleep at night?

Attachment: clip_image002.jpg
This has been downloaded 149 time(s).

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Registered: Nov 2001
Location: E Sussex
Posts: 565

I'm looking forward to the result - the forum starter and respondents seemed to have disappeared (court order or agreement in court?). I hope that at least someone can bring things to conclusion: we deserve it!

I wonder what other companies - apart from Medion, use Repair Line? Would be good to be able to warn others. The problem with computer magazines testing hardware is that they don't much mention about reliablity or how good the technical support is - computers like Time used to claim the "best pc" awards, and plenty of people fell for them.

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If only I had a brain...

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