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15-06-2005 03:55 AM |
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ArthurLondon
Member
Registered: May 2005
Location: London
Posts: 8 |
RE: The Truth About Repairline Ltd
Well, well, well…. I’ve come back to post another update about my claim at the Tribunal but can’t find my “The Truth about Repairline” thread any more. I guess it’s been removed due to Mr Hill’s threats…
I understand guys, no problem, but what happened to free speech? Are all other forum threads at risk of being removed, because people complained there about products or services? I guess any such complain could be seen as defamation to the manufacture or the service provider?
Just to let you all know, I had had my initial post checked by a solicitor who confirmed there was no direct defamation to Repairline provided I was telling the truth (Public Interest Disclosure Act 1998).
Is it illegal to call a former employer a “Tyrannical Ruler” and disclose a nickname of his right hand? I don’t know. They called me “stupid Polish... Is that legal?
As for today, I have no legal or whatsoever obligations to keep in the dark what I‘d experienced while working for Repairline. Actually I believe it’s my duty to warn other engineers about what they could experience if they get involved with Mr Hill’s company. If he doesn’t want people to tell bad things about him and his company, he should treat his employees according to the employment regulations and provide proper services to the clients. It’s as simple as that. Don’t you agree? I believe the UK is still a democratic country and threatening and blackmailing others in order to keep them quite sounds like a tyrannical ruling to me.
I don’t want to put this forum in trouble again, so will say no more, except that I am going to host my own website (and a forum soon too).
I have already registered a domain for it: www.the-truth-about-repairline.co.uk and I would like to invite your postings about Repairline there.
Whistleblowing: your rights
Employers have a responsibility for the health and safety of their employees. If the employee is not satisfied that a risk to their health, or the health of others (including members of the public) has been adequately dealt with, the law provides them with considerable protection if they 'blow the whistle' on their employer.
The Public Interest Disclosure Act 1998 protects workers who 'blow the whistle' about wrongdoing. It mainly takes the form of amendments to the Employment Rights Act 1996 and, broadly speaking, applies where a worker has a reasonable belief that their disclosure tends to show one or more of the following offences or breaches:
• a criminal offence;
• the breach of a legal obligation;
• a miscarriage of justice;
• a danger to the health and safety of any individual;
• damage to the environment; or
• deliberate covering up of information tending to show any of the above.
http://www.hse.gov.uk/workers/whistleblowing.htm
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15-06-2005 02:34 PM |
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Imagooner
Member
Registered: Jun 2005
Location: Bradford,UK
Posts: 4 |
Arthur, I can sympathize and understand your angst. Reading your thread it would appear that 'Fat Boy' is running scared. I hope you take him to the cleaners and I really, really do hope that you persuade Mesh and ASure to go to the Tribunal. By the way have you considered asking Ideal World the internet shopping channel along, they just happen to be one of ASure's biggest advertizers, or maybe send some papers.
This man has been able to destroy the lives of too many decent people for far too long and yes I am one of them. I worked for Repairline and was summarily dismissed, my crime... I refused to strip down customers laptops for repair. Even though I told them I was not qualified to be messing about with equipment that people had spent a lot of money on he wasn't interested, as ever his true dictatorial nature came to the fore and then he started accusing and giving me verbal. When I asked him to substantiate all he could come up with was "I am the boss, I don't need evidence".
For your records, as far as I am aware there is another ex-engineer taking him to Tribunal as well. I am not certain under what grievance but one thing is certain it will be well justified. I won't post his name on this thread as I will need to confirm.
If you would like any further info post a thread and I'll do my upmost to reply and supply
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15-06-2005 04:37 PM |
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richamies
Moderator

Registered: Jan 2000
Location: Stafford, chasing those pesky two-wheelers!
Posts: 2128 |
A copy of the original thread can be found here:-
http://66.102.9.104/search?q=cache:...epairline&hl=en
As per legal requests, I've removed the content from my site.
I'm happy for further information to be placed on there, should Arthur wish to do so. Though I'll likely be asked by the legal firm acting for RepairLine to remove them...
--Rich
Dictation helps you gain respect. Honest.
__________________
Blame the parents. More specifically, blame my parents .
Last edited by richamies on 20-06-2005 at 03:40 PM
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15-06-2005 11:11 PM |
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sound man
Member
Registered: Jun 2005
Location: west yorks
Posts: 3 |
Well all this seems like a very bad case of sour grapes! i have used repair line on a good few occasions and have had nothing but a good and professional service.Companies like repair line only let staff go for two reasons ,1 is that you cant afford them and 2 is that they are not good or professional enough and dont do what they are paid to do!!!it seems that you must fall into the latter. the owner of repairline like any other business has to be competitive and not run a charity! if you put as much effort into your work as you are putting into this vendetta you would probably have got promotion! if you behave like you are doing now you will probably end up in a lot of trouble, have you heard of slander....it is no wonder you were dismissed probably to safeguard his customers, how can any respctable company afford to have employees like you,cant you see you are being stupid and making yourself look a prat! and what are your chances at getting another job in this industry if that is the way you treat yor employer! have you had a job since? i would never employ anyone who behaves like you are doing now! you dont deserve to work for anyone GROW UP!
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16-06-2005 01:15 AM |
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english232
Member
Registered: Jun 2005
Location:
Posts: 7 |
I am still surprised at you richamies,
To go a put a copy of this material on your own private web server I think that you have more than stupid written over you head.
Firstly richamies you are ment to be a moderator,
From ever post you have ever made that I have seen you always try to put the boot in to repairline.
Secondly Did you work for them. ?????????
If so then I think that you should not be using you moderator access or general rights to try and **** an ex employer over. But then it is not for me to judge.
I thing that the other moderators should be trying to work out if having the web site stuck back in the firing for some thing that they decided was wrong the first time is worth while. Me I would call it a day and close it again.
But hay I am only one that might thing this and I agree the sound man is this just a case of more sour grapes, I run an it business I I would not employ some one that has been fired for being l slack or not doing there job.
More than that I would not want them going to go near my customers that I have worked hard to convince to buy product or service that I supplied.
One last comment that I would like to point out. In my company I would sack some one if I found out that they lied on there CV about thing that they say they have done or employment history.
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17-06-2005 12:48 AM |
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richamies
Moderator

Registered: Jan 2000
Location: Stafford, chasing those pesky two-wheelers!
Posts: 2128 |
quote: Originally posted by sound man Well all this seems like a very bad case of sour grapes! i have used repair line on a good few occasions and have had nothing but a good and professional service
Excellent. Feel free to praise them in the feedback arena.
quote: if you put as much effort into your work as you are putting into this vendetta you would probably have got promotion!
ArthurLondon is perfectly entitled to document what is going on in his life. It's hardly a vendetta - it was clear and concise documentation of the problems he had with a previous employer - the tribunal will clear up whether it was justified or not.
quote: if you behave like you are doing now you will probably end up in a lot of trouble, have you heard of slander....it is no wonder you were dismissed probably to safeguard his customers, how can any respctable company afford to have employees like you,cant you see you are being stupid and making yourself look a prat!
I tthink you'll find slander is spoken, not printed. Indeed, making oneself look a prat is rather stupid.
quote: and what are your chances at getting another job in this industry if that is the way you treat yor employer! have you had a job since? i would never employ anyone who behaves like you are doing now! you dont deserve to work for anyone GROW UP!
And I'd never employ anyone who attempts to dictate whether people are allowed to document their lives or publish their thoughts and feelings.
To be honest, from the grammar and context of your post, I'd sooner not work for a boss like yourself. One has to wonder who the author of this post actually is...
quote: Originally posted by english232 I am still surprised at you richamies,
To go a put a copy of this material on your own private web server I think that you have more than stupid written over you head.
I'm sorry you feel like that. I'll put whatever content I like on my server - feel free not to visit if you find the material surprising. There is nothing wrong with the content, apart from the fact that a certain company feels antagonised by the documentation of an employees battle.
quote: Firstly richamies you are ment to be a moderator,
Yep. I keep an eye on the forums for problems, take care of members who create a nuisance, and generally try to do my part in keeping this site online.
quote: From ever post you have ever made that I have seen you always try to put the boot in to repairline.
Well, you've not read many of my posts. If Repairline are being discussed and I feel my comments are relevant, then I'll post them. I'd do exactly the same if someone was having problems with a Thinkpad 760ED, or installing Linux, or repairing the alternator on their car. This is what a community forum is all about.
quote: Secondly Did you work for them. ?????????
If so then I think that you should not be using you moderator access or general rights to try and **** an ex employer over. But then it is not for me to judge.
Indeed I did. Where have I tried to four X them over? Am I taking legal action against them for forcing me to work more hours in a week than are legally allowed? Am I taking action against them for breaking health and safety regulations, or for unfair dismissal?
We all make judgements on what we see, it's part of being human and is the very basis of life and society.
quote: I thing that the other moderators should be trying to work out if having the web site stuck back in the firing for some thing that they decided was wrong the first time is worth while. Me I would call it a day and close it again.
As said before, we're all here to try and ensure the site runs smoothly and offers a valuable resource. We don't all bend over when one person tells us to - we are here to do a job, and have - quite successfully - done that job for quite a while now.
quote: But hay I am only one that might thing this and I agree the sound man is this just a case of more sour grapes, I run an it business I I would not employ some one that has been fired for being l slack or not doing there job.
More than that I would not want them going to go near my customers that I have worked hard to convince to buy product or service that I supplied.
Sounds like reasonable business practice.
Repairline hired me on the basis of seeing my CV and conducting a very brief telephone interview. They appear to have a huge lack of engineers and a rather high turnover of staff(or at least they did at the time) which would indicate - to myself, at least - that fundamental problems exist between an employer and it's employees. Upon working for this company, I believe my suspicions were proven to be true. I had a company car and telephone within literally 4 hours of my telephone interview - they obviously had no time to check any references or analyse whatever skill I was employed to use - I was sent into the field with no equipment, support or training for the machines I was to be supporting - this does not strike me as the actions of a company with any kind of sound business sense or planning.
quote:
One last comment that I would like to point out. In my company I would sack some one if I found out that they lied on there CV about thing that they say they have done or employment history.
Goodo. I've no idea why this was thrown into this thread, but hey-ho...
I'd like all to take note that comments made by a representative of Repairline were NOT moderated, despite being defamatory to myself:-
http://www.romulus2.com/forum/showt...ight=repairline
This site is about opinion, not censorship. Everyone has the right to their opinion, and by collating them and documenting the results for people to see, this site offers an unbiased resource to potential customers. The very basis of our reputation is that we are impartial - hence we will not moderate the comments that legitimate users want to make.
Unlike certain 'tyrannical rulers' [sic].
--Rich
__________________
Blame the parents. More specifically, blame my parents .
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17-06-2005 12:36 PM |
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english232
Member
Registered: Jun 2005
Location:
Posts: 7 |
Open debate is what it is all complaints and forums are about, It is only when you get both sides of a store that you can say that it is open through.
So far it has only been back stabbing but now we know that you ( richamies ) were employed by repairline we can see your true colours.
I hope that you were not referring to me in your last post when you say.
Representative of Repairline
I am an independent in this unlike everyone else that has posted. In this thread.
You all have a vested interest.
And in my eyes you should stat that from the out set like ArthurLondon did. All right Arthur went in to it to personal and that is why it was pulled I would have pulled it if it was on my internet servers.
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17-06-2005 01:31 PM |
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Technohead
Moderator

Registered: May 2000
Location: Dumfries, Scotland
Posts: 3292 |
english232,
I don't think Rich actually means you are "Representative of Repairline" but it does seem rather co-incidental that your date of registering with this site is the 14th June of this year and you only have 7 posts so far, of which only 1 is not related to the repairline thread
That said, belated welcome to the site ! 
__________________
Erin
Don't make me use uppercase...
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17-06-2005 02:00 PM |
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richamies
Moderator

Registered: Jan 2000
Location: Stafford, chasing those pesky two-wheelers!
Posts: 2128 |
quote: Originally posted by english232
Open debate is what it is all complaints and forums are about, It is only when you get both sides of a store that you can say that it is open through.
So far it has only been back stabbing but now we know that you ( richamies ) were employed by repairline we can see your true colours.
I hope that you were not referring to me in your last post when you say.
Representative of Repairline
I am an independent in this unlike everyone else that has posted. In this thread.
You all have a vested interest.
And in my eyes you should stat that from the out set like ArthurLondon did. All right Arthur went in to it to personal and that is why it was pulled I would have pulled it if it was on my internet servers.
I apologise if it read that I believed you were a representative of RepairLine - that most certainly was not my intention. Whilst Technohead makes a valid point regarding the coincidence in the date at which you joined this forum, I don't feel you work for, or represent, the company in question. Please, also take note that directly after that comment I link to the thread in which the comments were made - PaulJ is the poster I was referring to, and I feel I should catagorically point out that none of the comments made in his post are true, as stated in my reply to him on the 14th July 2003.
I have made no secret of my prior employment by RepairLine - I announced this in public back in 2003, and the thread is still there for all to see. And rather than remove offensive comments from an employee of the company toward myself at that date, I opted to make a reply based on the facts, and did not resort to name-calling or attempting to slag the company off - much unlike the RepairLine representative, I hasten to add.
This is a public forum, for open discussion on all computing related matters - including discussion of suppliers or goods or service. I didn't attempt to remove offensive comments made toward myself because the very point of this forum is that all can comment - hopefully the fact that I made a suitable response to the post will verify that I try to remain impartial on this site.
I have offered my contact information to RepairLine so they can initiate legal proceedings against me if they so wish. Again, no secret was made of this, and to date no attempt has been made by the company to contact me.
The only way you could see my 'true colours' would be if you'd been here for more than a few days. You are passing judgement on me because you've seen a handful of postings made in an effort to protect the freedom of speech on here for an ex-employee of a company that is sub-standard, in my opinion.
What kind of moderator would I be if I were to allow him to be silenced because his opinions and face aren't seen to be fit? Would that not make me a dictator, or a server of a dictator?
Both sides of the story would be nice for the public view. So far the company in question has not made any facts public about the whole issue, and has resorted to name-calling and intimidation tactics against the former employee. Surely this should tell you something?
--Rich
__________________
Blame the parents. More specifically, blame my parents .
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17-06-2005 02:07 PM |
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Fuller
Member
Registered: Oct 2003
Location: Birmingham
Posts: 18 |
I work for one of the computer manufacturers that have used Repairline Ltd (we don't any more - draw your own conclusions from that! )
In my experience, I found that customers had to wait an awful long time on the phone to speak to anyone there, their faults were not always diagnosed correctly and onsite visits often took weeks to be made.
I beleive that Repairline were understaffed and not very well organised.
I remember one occasion when I was speaking to Paula Cranswick (A supervisor at Repairline). I was attempting to resolve a complaint that one of our customers had about Repairline, Carl must have overheard Paula (in her usual "ultra-defensive" mode) and basically shouted at her from the background to tell me to "F**K OFF! Now that's what I call management!!! 
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17-06-2005 02:11 PM |
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richamies
Moderator

Registered: Jan 2000
Location: Stafford, chasing those pesky two-wheelers!
Posts: 2128 |
Indeed. 
If one were to search the results in the Feedback Arena itself, you'd find a lot of negative comments about users dealings with the company. I think I've only found two positive comments in the entire database.
--Rich
__________________
Blame the parents. More specifically, blame my parents .
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17-06-2005 03:20 PM |
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sound man
Member
Registered: Jun 2005
Location: west yorks
Posts: 3 |
Thank you for your comments.
My company or me personally have no other relationship with repairline other than we happily use the company for service calls to our customers.
The trouble with you two is that it is plain to see that you dont run a business,if you did you would not tolerate slack and useless employees.
It is your employees at the end of the day what can make or break a business, all these complaints that you are making about the performance of repair line are idiotic and downright petty and very unfair.
Most employers have got employees that actually dont mind doing a fair days work for a fair days pay.
I can see by your attitude that you want a big bucks job for doing nothing, i can read in the other comments that you were moaning about doing your job (which i presume you were paid for) but i can honestly see from the way you have blatently slagged off repairline this is just a stupid vendetta.
I am going to contact repairline and if he will speak about this i will ask him what you were like as emloyees, and hear someone elses side of the story.
I will post his comments on this site, it would be good to hear his comments on your behavior and performance,then people can see both sides of the story and not just the sour thoughts of a few ex employees.
ps thanks for the comments on my grammar ,and here is some food for thought:-
You can please everyone some of the time,
you can please someone all of the time,
but you cannot please everyone all of the time,
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17-06-2005 05:33 PM |
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Imagooner
Member
Registered: Jun 2005
Location: Bradford,UK
Posts: 4 |
Soundman what is the name of your company? It will be interesting to find out, then I will be able to make a honest and valid appraisal of the threads you have posted. One thing that does strike me and that is for someone who only has a limited "working" relationship with Repairline you do seem to be making some rather intimate judgements.
You are right when you say employees make or break a business, then again so do the owners, the people in charge and the conditions under which the business operates. Again you are spot on with your comments about a fair day's pay or a fair day's work, unfortunately Repairline don't seem to be of the same mind.
Once you have obtained your biased vitriol from Repairline will you be in touch with 'Fuller' (see above thread), it would be interesting to see how his observations offer a rebuttal.
One final thought, why does valid critisism have to be turned into a slagging vendetta.
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17-06-2005 05:41 PM |
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richamies
Moderator

Registered: Jan 2000
Location: Stafford, chasing those pesky two-wheelers!
Posts: 2128 |
^I have absolutely no idea. I think it's because Repair-Line don't like the comments an ex-employee wishes to make regarding the working conditions and contract termination he encountered.
quote: I will post his comments on this site, it would be good to hear his comments on your behavior and performance,then people can see both sides of the story and not just the sour thoughts of a few ex employees.
Repair-Line have been on here, and have posted on the boards. One would expect a company to make reasonable, factual posts and not start slagging off the employee.
Makes no odds to me whether he wishes to comment on my performance when I worked for his company - as stated before, I've not tried to hide previous comments made by the company nor do I have a problem with them discussing it on here.
--Rich
__________________
Blame the parents. More specifically, blame my parents .
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17-06-2005 09:49 PM |
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ArthurLondon
Member
Registered: May 2005
Location: London
Posts: 8 |
I would like to thank you very much for your support and help, especially rich. I really appreciate it.
Sound_man & english232, could you please tell us who you are?
You seem “to know” so much about and me and my work at Repairline… Are you going to be Repairline’s witnesses at the hearing? If not why don’t you come to watch it and then post your comments? I think you would be quite shocked to learn the truth about Repairline, unless you are a part of it or you are the same like they are. I really hope I’ll see you there.
I got this mysterious email today from someone who calls himself "A little Bird". Any ideas what is it about? (have full addresses)
quote:
PC SYSTMFIX LIMITED
HOLMFIRTH
WEST YORKSHIRE
<
||
>
REPAIR-LINE LIMITED
CASTELFORD
WEST YORKSHIRE
CARL **** - COMPANY DIRECTOR
PAULA ******** - COMPANY SECRETARY
Now a little update with my Tribunal case.
Since Repairline failed to exchange their documentation with me as ordered by the Tribunal on the 8 June, and ignored my requests to disclose them, I asked the Tribunal for an order for discovery of the evidence and recordings of phone conversations between me and the office. The evidence I want to see includes any evidence of complains and problems I caused, which resulted in my dismissal (Repairline claims that was the reason).
Today, it’s started getting dirty!
I got an email from Repairline’s solicitor with “Engagement Letter” (signed by Eva) attached, which states the terms.
Here they are:
• This a temporary position for 6 months, possibly leading to permanent employment
• Notice period should either party wish to terminate employment is one week
• Hours of work – Monday to Friday 09:00 am to 06:00 with an hour for lunch
• Overtime is paid at the standard rate during the working week. Expected number of jobs per day 5 – 7
• As you confirmed you have your own tools, no company tools will be provided
I was speechless when I read it… I hope it is OK for me to say publicly that I believe the document and the terms were fabricated.
I had no choice but to ask the Tribunal to postpone the hearing and called again for the order of discovery and also permission to have the original document (Engagement Letter) examined by an expert, if the are going to use it.
I also sent them the real Engagement letter I got from Eva, along my correspondence with Carl in which we argue about the terms, the length of notice, etc (about 20 emails), and he did not once mentioned or referred to the document or any of its terms.
Hopefully, I get my server running this weekend so you’ll be able to read everything (www.the-truth-about-repairline.co.uk).
If sound_man and english232 have a problem again, they can confirm everything with the Tribunal, case No: 2301555/2005, tel: 0208 253 5727.
I would like to ask former employees of Repairline for a written statement (or any information) and also to be my witness at the hearing if possible. I will pay all your travel expenses. (polscot@hotmail.com, address your statement to: Employment Tribunal, West Croydon) Thank you very much in advance.
The hearing is scheduled to take place on 4 July 2005 in Croydon, Surrey, but I hope it will be postponed to get some evidence.
Will keep you informed.
Arthur
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